• Oversee and guide the professional development of the Community Associate, ensuring they are well-prepared and motivated to deliver excellence.
• Expertly handle member inquiries with a seamless blend of face-to-face, digital, and phone communication, consistently upholding a high standard of professionalism and warmth.
• Collaborate with our Marketing Manager to curate and host engaging community events with innovative strategies.
• Maintain an unwavering commitment to the highest cleanliness and space presentation standards.
• Cultivate deep connections with customers and provide an exceptional customer experience that mirrors the excellence of the MidPlaza and Ayana brands.
• Drive effective hot desk leasing and income from supplementary services and facilities, such as parking, meeting rooms, and event space bookings.
• Become an expert in the Coworking software platform OfficeRND, apps, and other integrated software systems utilised to manage our workspace effectively.

Job Requirements

• Possesses 2-3 years of proven experience in a senior customer service role.
• Thrives in dynamic environments, expertly navigating change with unwavering motivation, adaptability, and agility.
• A versatile team player with a knack for effortlessly wearing many hats.
• Masterful in time and task management, ensuring efficiency and productivity at every turn.
• A meticulous eye for detail evident in all facets of work.
• Boasts advanced communication skills and can engage with individuals across all organisational hierarchies.
• Exemplary in conflict resolution skills managing and mitigating issues as they arise.
• An understanding of businesses of all sizes and their unique challenges, with the ability to proactively anticipate and fulfil their needs.
• Skilled in the art of community-building, fostering a sense of belonging and collaboration.
• Able to speak Japanese it would be advantage
• Proficient in Microsoft Office tools and with excellent verbal and written communication skills.